Keeping conflict constructive

This extract from Shaping Public Policy, taken from The Open University Master of Public Administration, describes the process of introducing new ways of working. Professor Rob Paton. Rob Paton is professor of social enterprise at The Open University Business School.
First published on Tue, 09 Jan 2007 as Keeping conflict constructive. To find out more visit The Open University's Openlearn website. Creative Commons BY-NC-SA 4.0 2007